Certificate of Achievement
This is to certify that
Joost Duijn
course on
April 27, 2020
Certificate: 17042203
Granted at The Talent Institute's talent program
has successfully passed the
Customer retention

Joost Duijn
In just 6 short online classes, you will be able to:
+ Know the difference between good and bad retention
+ Identify the keys to really great retention
+ Implement strategies that will positively affect your churn rate
+ Learn how to improve retention long term
Skills / Knowledge
- retention
- customer retention
- Customer onboarding
- Customer journey mapping
- data analysis
Issued on
April 27, 2020
Expires on
Does not expire